Last Updated December 21, 2021

RETURN PROCESS

Return Goods Authorization:

Merchandise will not be accepted without authorization from our customer service representative.

Notify our customer service department with an itemized list of products, invoice number, and reason for the return.

Acceptable returned goods will be subject to a 25% restocking charge. No return on opened products.

No return authorization or credit will be granted after 30 days of the invoice date, or for returned material that is not in a resalable condition.

All authorized merchandise returns must be sent to SEPS Graphics location.

SPECIAL ORDER NON-STOCK ITEMS, CUSTOM FABRICATED ITEMS, OR CUSTOM IMPRINTED BADGES CANNOT BE RETURNED.

EQUIPMENT IS NOT RETURNABLE AND NOT REFUNDABLE, OPENED, OR UNOPENED.

Any inks once opened are not returnable.

 

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Terms and Conditions

Taxes:

If taxes show up on your invoice, please email us a copy of the certificate and the tax number. Once We receive a copy of your Tax reseller Certificate, taxes will be credited Appropriately.  Taxes are charged based on state laws. Supplies and Equipment are taxed differently. Alabama, Tennessee states that reseller certificates are required. We will contact you to get your resell #, if you do not have one, we will have to charge you tax.

Credit Cards:

New policy: We can only ship to the same address as the bill on a credit card account.  Or if you use PayPal, that account must have the same address as we are shipping to in the ship-to address area. We are sorry to inconvenience you, but fraud has made us change our policies.

Minimums:

We have no dollar minimum, only the case quantity.

Terms of Sales:

American Express, Master Card, Visa, and Discover card accepted.

All orders over $600 will be required Signature on delivery.

International Customers:

Terms of Sale: Wire Transfer, PayPal, Credit Card.

Freight:

FOB SEPS Graphics, unless otherwise noted. Shipping and handling charges will be added to your invoice.

Drop Shipments or special orders or non-stock items may incur additional freight charges.

Return Goods Authorization:

SUBLIMATION INKS, ONCE OPENED ARE NOT RETURNABLE.